Frequently Asked Questions

How do I pay the outstanding invoice for my Farm box?

Every Thursday, we create the orders for the following week. You'll be receiving an order confirmation then. You can then go ahead and send us an Etransfer to : sales@earthtobellyhomestead.ca 

Please include your invoice number in the notes.
This allows us to save a lot on credit card fees!

Will my invoice be paid for automatically with my card?

No, we do not take automatic card payments. We prefer Etransfer.

I just placed a farm box order and haven't head back, what's next?

We will be sending an introductory email titled "Getting Ready for your First Delivery" to each new customer on Thursdays. All of the info will be in there, including your first delivery date! Don't forget to check your spam folder :)

Can I modify the quantities of certain items in my box? 

Absolutely! Once your first order has been placed, you'll be able to access you member's portal. This is where you can customize your boxes. When it comes to "never include" items, our software detects names. It's important that all of the words you input are written singular. Example : Carrot instead of Carrots, Yellow Bean instead of Yellow beans.

How do I cancel / skip weeks?

Just send us an email, we'll process it on our end! Make sure we get at least a week's notice, this is the amount of time it takes us to prepare a box.

You can also create the holds on your own, through your member portal.